You may request a return or exchange within 7 days of receiving your item if the product meets any of the following conditions:
The product is damaged, defective, or broken upon arrival.
There was a delivery mistake (e.g., incorrect item sent).
There is a design, size, or color mistake that does not match your original order.
The product does not match the description displayed on our website.
To be eligible for a return or exchange, the item must be:
Unused, unwashed, and in the same condition that you received it.
In its original packaging with all tags, labels, and accessories intact.
Accompanied by the original proof of purchase or invoice.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed via your original method of payment (e.g., mobile banking, internet banking, or credit card) within 5 to 7 business days.
For Cash on Delivery (COD) orders, refunds will be issued via bKash, Nagad, or bank transfer as per your preference.
If the return is due to our mistake (damaged, defective, or wrong item), nirvanabd.com will bear the return shipping costs.
If you wish to exchange an item due to a change of mind or personal preference change, you will be responsible for paying the return shipping fees.